18 NOV 2026
Asian Institute of Chartered Bankers (AICB)
Complexity is part of the world we live and work in. Different perspectives, competing priorities, rapid change and interconnected challenges make it increasingly difficult to find clarity and move forward.
Yet complexity does not have to mean complication. Sometimes, our attempts to manage complexity add more layers than necessary.
Uncomplicating Complexity explores how facilitation can help people navigate complexity with greater clarity, participation and purpose—making it easier to think together, work together and move forward.
WHAT CAN YOU EXPECT?
EXPLORE
Discover different approaches, tools and ideas for team collaboration, co-creation, learning, decision-making and change through meaningful conversations.
EXPERIENCE
Go beyond presentations. Participate in facilitation activities and experience different approaches for yourself.
APPLY
Take away simple, practical ideas, tools and practices you can use in your next meeting, workshop, conversation, classroom or team session.
CONNECT
Meet facilitators, trainers, coaches, leaders and practitioners and exchange experiences across industries, professions and communities.
Meet Our Conference Facilitators
Closing Keynote
Capt. Dr. Shan Moorthi
International Coach, Master Facilitator (IAF) and Learning Facilitator. For over 20 years, Shan has facilitated learning and development interventions for leaders and coaches across the region. He has developed frameworks for building Coaching Cultures in organisations and equipping leaders with Facilitative Leadership competencies.
He was the founding President of the Malaysian Association of Facilitators (2010).
He is a distinguished recipient of the 2025 HR Minister’s Award – Trainer Category, recognising his contribution to learning and development in Malaysia.
Opening Keynote
Ho Sze Chieng
Chieng has facilitated workshops for Fortune 500, Government agencies, SMEs, NGOs, and educational institutions. He coaches and facilitates leadership teams to gain clarity and unlock their potential.
He spearheads the Mandarin programs of Teamcoach International and conducts workshops in Mandarin, making them more available and accessible for more people.
Enabling Leaders to Listen
Complex issues are part of everyday work and life. Different perspectives, priorities and assumptions often make conversations harder. This interactive session lets participants experience how one simple facilitation process can make complexity easier to work with. Using 1-2-4-All, participants will think, listen, contribute and build on different views. The focus is not on finding the right answer, but on creating the conditions that help people move forward together, even when they hold very different views.
Marziana Mohd Zain
Marziana Mohd Zain is a Certified Professional Coach, Certified Facilitator and People Transformation Strategist with over 35 years’ experience. She facilitates purposeful alignment conversations for leadership teams and translate strategy into meaningful actions through organizational transformation and leadership development. She is also an experienced Learning Facilitator and instructional designer since 2015.
Beyond the Generational Divide: One Workplace, Many Worlds
Five generations may share one workplace, yet they often speak different languages of trust, feedback, technology and purpose. This energising session moves beyond stereotypes to reveal the needs beneath generational behaviour.
Participants will experience simple facilitation practices that help people listen across differences, value each generation’s strengths and create shared ways of working. They will leave seeing generational diversity not as a problem to manage, but as potential unlocked.
Daniel Gonzaga
A certified process facilitator and organization development leader with 20 years of sales with business management, HR and OD. He has coached business owners, leaders, and high-potential talents to be successful in their lives and businesses.
Daniel has facilitated conversations around goal clarity, team alignment and problem-solving. He has partnered with local companies and MNCs with good track records.
When We Disagree: Making Complexity Easier to Work With
Complex issues are part of everyday work and life. Different perspectives, priorities and assumptions often make conversations harder. This interactive session lets participants experience how one simple facilitation process can make complexity easier to work with. Using 1-2-4-All, participants will think, listen, contribute and build on different views. The focus is not on finding the right answer, but on creating the conditions that help people move forward together, even when they hold very different views.
Lt Col Christopher Ignetius Choong (Rtd)
Lt Col Christopher I. Choong (Rtd) is an IAF-Endorsed Facilitator with over 34 years of leadership experience spanning military service, coaching and facilitation. He has worked in high-risk and complex environments and now supports leaders, managers and teams to think clearly, communicate effectively and make better decisions, especially under pressure.
Running Facilitation Virtually Successfully
As facilitation moves beyond face-to-face interaction, facilitators need simple, purposeful ways to lead meaningful online and hybrid sessions. This session explores how digital tools and AI can strengthen engagement, encourage full participation, and support solution-focused conversations. Participants will discover practical approaches to make virtual facilitation clearer, more inclusive, and easier to apply, helping groups turn ideas into confident action with shared purpose and measurable impact.
Khairul Mazlan
Khairul Mazlan is a coach, mentor, speaker, and Immediate Past President of MAPTaC. Recognized among GTF’s top trainers, he brings thoughtful leadership, experiential learning, gamification, and sales transformation to life, inspiring people and organizations to grow with confidence, shared purpose, and practical impact.
Actions and Implementation
We know how to generate lots of ideas and options. Then we shortlist the ideas and options to a manageable list. Often, teams reach an impasse at this stage as the members have different priorities or preferences towards certain actions to be taken first.
This is a straightforward method to come to the priority actions that need to be taken. This takes into account logic, practical and impartial analysis.
Amy Wan Ratos
Amy founded Pinnacle Performance in 1993. She uses facilitation in her training programs such as Leadership Grid, Emotional Intelligence, Coaching, Creative Thinking, Problem Solving and Team Alignment. Amy facilitates at conferences & workshops for Toastmasters, MIM and the International Association of Facilitators.
Amy is the current Chair of IAF Malaysia.
Uncomplicating Complexity with W3 (What, So What, Now What?)
Complexity stalls action when teams jump straight to arguments instead of alignment. In this interactive 45-minute sprint, learn W3 (What, So What, Now What?), a powerful tool that builds shared understanding by moving step-by-step up the inference ladder. Using simple sticky notes and markers, you will practice all three progressive rounds on a real work challenge. Participants will leave ready to facilitate simple, structured debriefs that turn chaotic discussions into clear action.
Bravo Looi
Bravo Looi is an IAF Endorsed Facilitator, Leadership Coach and Learning Facilitator, and currently serves as Vice Chair of IAF Malaysia. A former President of the Malaysian Association of Facilitators (MAFa), he is also the founder of Nicsmics Digital and Nicsmics Academy, bringing together experience in people development, business and digital transformation. His facilitation helps leaders and teams navigate complexity, align perspectives and priorities, and turn collective thinking into meaningful action.
Designing the Thinking of the Room: Moments That Matter
By late noon, participants have experienced multiple sessions, frameworks, and ideas. It is rich but potentially scattered. This final session demonstrates how facilitators uncomplicate complexity.
Using FLEX itself as the application, participants surface what they are holding from the morning, organise it into patterns, and integrate it into shared meaning. Through facilitation, you will experience how thinking transforms from scattered to connected. This is by making thinking visible to the room.
Bavani Periasamy
Bavani is an IAF Endorsed™ Facilitator, Certified Professional Coach and Professional Speaker. She helps organisations build high-performing teams and appreciative workplace cultures. She is often invited for conference openings, closings and group sessions, she surfaces diverse perspectives, builds alignment and turns collective insights into practical next steps.
Conference Fees
Super Early Bird RM 400
(by 15th Oct 2026)
Early Bird RM 500
(by 31st Oct 2026)
Normal Rate RM 650
(HRDC Claimable / ePerolehan)
Frequently Asked Questions | FLEX 2026
General Event Info
A: It is an immersive, interactive 1-day experience centered around the theme: “Uncomplicating Complexity: Making Facilitation Easy, Simple and Accessible.” This event bypasses traditional, lecture-heavy presentations to focus entirely on hands-on exposure to human connection and group dynamics.
A: You will actively dive into 4 focus areas across our 8 exchange sessions:
- Explore: Discover modern tools and ideas for team collaboration, co-creation, and decision-making.
- Experience: Step out of your seat. You will participate in live facilitation activities to experience different approaches firsthand.
- Apply: Walk away with concrete, practical tools you can immediately deploy in your next meeting, workshop, or team conversation.
- Connect: Build bridges and trade real-world wisdom with practitioners across diverse industries.
A: This exchange is designed for anyone who guides teams, navigates tough conversations, or designs group outcomes. It is highly recommended for:
- Facilitators, Trainers, and Coaches
- HR, L&D Professionals, and Consultants
- Managers, Project Leads, and Educators
- Community Practitioners
- Anyone who works with teams to bring people together, solve problems, make decisions, or create change.
Pass Tiers & Registration Fees
A: We offer three pricing tiers depending on how early you register:
- Super Early Bird Rate: RM 400 (Register and pay by 15 October 2026)
- Early Bird Rate: RM 500 (Register and pay by 31 October 2026)
- Normal Rate: RM 650
A: Yes. The Facilitation Learning Exchange is fully HRD Corp claimable. If your company is an HRD Corp registered employer, your HR team can utilize your corporate levy to fund your seats.
- A: Yes. Please submit your registration through the online registration to our ePerolehan request form. Our finance secretariat will then contact your department’s procurement officer to facilitate the Local Order (LO) process and provide our Ministry of Finance (MOF) vendor details.
- A: Yes. Please submit your registration through the online registration to our ePerolehan request form. Our finance secretariat will then contact your department’s procurement officer to facilitate the Local Order (LO) process and provide our Ministry of Finance (MOF) vendor details.
A: Your pass gives you all-inclusive access to the full 1-day program. This includes a full-day conference, all learning materials, and full catering (two networking coffee breaks and a full networking lunch).
Venue & Logistics
A: The event takes place on Wednesday, 18 November 2026, at the Asian Institute of Chartered Bankers (AICB) Centre of Excellence, located at 10, Jalan Dato’ Onn, 50480 Kuala Lumpur.
- By Rail: The closest stations are Bank Negara KTM Komuter Station or Bandaraya LRT Station (both are just a short walk away).
- By Car: Underground on-site parking is available. Because registration opens promptly at 08:30 AM, we recommend using ride-sharing services (like Grab) to bypass morning traffic and arrive relaxed.
A: Yes. The venue has a secure, 468-bay underground basement parking facility (Levels B1 and B2). It operates on a flat rate of RM 15.00 per day / per entry.The parking system is 100% cashless. You can pay using Touch ‘n Go, Visa, Mastercard, or MyDebit at the exit gates. If you are using a Touch ‘n Go card, please ensure it has a minimum balance of at least RM 20.00 before entering.
A: Because spaces are limited and fill up quickly during morning registrations, we highly recommend arriving early. If the main basement lot is full, alternative open-air and multi-level parking public lots are available within walking distance around the Jalan Dato’ Onn financial district, including nearby facilities like Sasana Kijang and the Asia School of Business. Alternatively, taking a ride-sharing service (like Grab) straight to the main lobby drop-off is highly encouraged.
A: The dress code is Smart Casual or Business Attire. Because you will be moving around during interactive exercises and the venue spaces are fully air-conditioned, we recommend wearing comfortable shoes and bringing a jacket or blazer.