Certified Facilitator

PROCESS FACILITATION IS A MUST-HAVE TOOL IN EVERY LEADER’S LEADERSHIP TOOL BOX.

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Be a competent facilitator to help make a difference

Effective conversations drive sound decisions, strong alignment, and consistent execution. Facilitation makes this possible.

This program develops Process Facilitation competencies grounded in the International Association of Facilitators (IAF) Core Competencies, enabling you to lead meetings and group processes with clarity, alignment, and results.

You will build practical skills to facilitate strategic conversations, project meetings, cross-functional alignment, and performance improvement initiatives, managing diverse perspectives with structure and neutrality. You will strengthen your ability to guide group dynamics, enable meaningful participation, and keep teams focused on shared outcomes.

Anchored in the S.E.R.V.E Model, a practical, step-by-step facilitation framework, the program ensures consistent and repeatable application across organisational contexts.  It provides a recognised pathway to becoming a competent, internationally certified facilitator – IAF EndorsedTM Facilitator, through real-world facilitation scenarios.

Find out more about the International Association of Facilitators (IAF).

Request for Program Details

    Program Schedule

    Certified Facilitator (FINEEC)
    English - Jul 2025 Cohort (Workshop)
    Effective Facilitation
    09 & 10 Jul (Wed & Thurs)
    Advance Facilitation
    23 & 24 Jul (Wed & Thurs)
    Certification Assessment
    14 & 15 Aug (Thurs & Fri)
    Training Venue
    Kuala Lumpur Malaysia

    Program Outcome

    Upon completion of the Certified Facilitator Program, participants will be able to demonstrate the International Association of Facilitators (IAF) Core Competencies by:
    • Establishing and maintaining collaborative client relationships
    • Designing and planning appropriate group processes
    • Creating and sustaining a participatory and psychologically safe environment
    • Guiding groups toward appropriate and useful outcomes
    • Building and maintaining professional facilitation knowledge and practice

    Program Framework

    01

    Level 1 (2 Days)

    Pre-Program

    • Self-Directed Learning Content

    Level 1 (2 Days)

    • History of Facilitation
    • Definition of Process Facilitation
    • Principles of Process Facilitation
    • Group Dynamics and Collective Decision-Making Process
    • Neuroscience in Process Facilitation
    • Tools for Divergent & Convergent Thinking

    02

    Level 2 (2 Days)

    Level 2 (2 Days)

    • IAF Core Competencies
    • SERVE Model
    • Tools for S.E.R.V.E Model

    Stakeholder Contracting

    • Design & Present Facilitation Plan to Stakeholders

    03

    Planning & Assessment (2 Days)
    • Refine Plan
    • Execute Plan

    Learning Methodology